Michelle Major-Goldsmith
- Auteur
Michelle Major-Goldsmith Manager, Service Management Capability, Kinetic IT.
Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems.
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this.
Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems.
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this.
Michelle Major-Goldsmith Manager, Service Management Capability, Kinetic IT.
Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems.
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.
More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the 'VeriSM Pocket Guide'.
Michelle has been an active committee member of various service management groups and forums for many years. She is currently a committee member of the itSMF, Western Australia Branch as well as a representative of the AXELOS Accredited Training Provider Working Group.
Michelle is currently engaged ostensibly in the consulting and training space, she is passionate about service management and all best and enabling practices. In 2010 she was awarded the UK itSMF Trainer of the Year award. In 2017 Michelle was awarded the Service Management Champion of the Year by itSMF Australia.
Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems.
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.
More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the 'VeriSM Pocket Guide'.
Michelle has been an active committee member of various service management groups and forums for many years. She is currently a committee member of the itSMF, Western Australia Branch as well as a representative of the AXELOS Accredited Training Provider Working Group.
Michelle is currently engaged ostensibly in the consulting and training space, she is passionate about service management and all best and enabling practices. In 2010 she was awarded the UK itSMF Trainer of the Year award. In 2017 Michelle was awarded the Service Management Champion of the Year by itSMF Australia.
Geschreven door Michelle Major-Goldsmith
Doug Tedder
Michelle Major-Goldsmith
Simon Dorst
VeriSM -Unwrapped and Applied