Auditing Leadership – The Professional and Leadership Skills You Need

<p>Preface xi</p>
<p>About the Author xiii</p>
<p>PART I PROFESSIONAL INTERACTION AND REFLECTION SKILLS 1</p>
<p>CHAPTER 1 Where Are You Going? 3</p>
<p>Your Roles 4</p>
<p>Your Mission 6</p>
<p>Your Core Values 9</p>
<p>Roles, Mission, Values: Tying It All Together 10</p>
<p>Leadership Summary 11</p>
<p>CHAPTER 2 Selling Number One 13</p>
<p>Continuously Selling Yourself 13</p>
<p>Your Brand 16</p>
<p>Branding versus Selling 21</p>
<p>Leadership Summary 22</p>
<p>CHAPTER 3 Feedback Equals Money 23</p>
<p>Sources of Feedback 23</p>
<p>Performance Evaluations 25</p>
<p>Feedback Is Contagious 27</p>
<p>Specific Feedback Rocks! 28</p>
<p>A Feedback Culture Can Start with You 29</p>
<p>Leadership Summary 32</p>
<p>CHAPTER 4 The Audit Cheerleader 33</p>
<p>Belief Is Mandatory 33</p>
<p>Conflict Is Healthy 36</p>
<p>Positivity Is Contagious 40</p>
<p>Enemies Are Counterproductive 45</p>
<p>Leadership Summary 47</p>
<p>PART II NETWORKING SKILLS 49</p>
<p>CHAPTER 5 Your Social Capital 51</p>
<p>Social Capital 52</p>
<p>Your Circle of Trust 54</p>
<p>Strengthen Your Capital 55</p>
<p>Leadership Summary 56</p>
<p>CHAPTER 6 The First Step in Networking 57</p>
<p>Networking Events 58</p>
<p>Approach Networking as Relationship–Building 59</p>
<p>Leadership Summary 61</p>
<p>PART III TIME MANAGEMENT AND PERSONAL PRODUCTIVITY SKILLS 63</p>
<p>CHAPTER 7 The Most Important Word to an Auditor 65</p>
<p>Understand More by Asking Why? 65</p>
<p>Teach Why 70</p>
<p>Leadership Summary 72</p>
<p>CHAPTER 8 The Problem with To–Do Lists 73</p>
<p>To–Do Lists Can Create Guilt 73</p>
<p>Create Action Lists 74</p>
<p>Reconcile To–Do Lists with Goals 77</p>
<p>Prioritization of To–Dos It s Impossible! 78</p>
<p>Leadership Summary 78</p>
<p>CHAPTER 9 The Power of Time–Blocking 79</p>
<p>Schedule Buffer Time 80</p>
<p>Time–Block Commitments, or Say No! 82</p>
<p>Planning Your Day by Using Time–Blocking 84</p>
<p>Time–Block Away Distractions 86</p>
<p>Time–Block Yourself 88</p>
<p>Leadership Summary 90</p>
<p>CHAPTER 10 The Power of Routines 91</p>
<p>Routines and Habits 92</p>
<p>Identifying Proactive, Healthy Routines 92</p>
<p>Multi–Fulfilling 98</p>
<p>Give Them a Name 98</p>
<p>Group Routines Require Group Buy–In 99</p>
<p>Create Accountability Related to Your Routines 100</p>
<p>Leadership Summary 103</p>
<p>CHAPTER 11 Do You Train Your People to Interrupt You? 105</p>
<p>Interruption Dependence? 106</p>
<p>Are You Too Accessible? 107</p>
<p>Empower People More So They Interrupt You Less 110</p>
<p>Leadership Summary 111</p>
<p>CHAPTER 12 Do You Have Commitment Issues? 113</p>
<p>Be Aware of All Commitments 114</p>
<p>Habitually Undercommit 117</p>
<p>Leadership Summary 120</p>
<p>CHAPTER 13 Reengineer Your E–mail Practices 121</p>
<p>How Much Are You E–mailing? 121</p>
<p>Challenge E–mails without Substance 123</p>
<p>What s in an E–mail? 124</p>
<p>E–mail Subject Headers 124</p>
<p>E–mail Body 127</p>
<p>E–mail Habits of Others 127</p>
<p>Processing E–mail 129</p>
<p>How Often Should You Check E–mail? 134</p>
<p>Leadership Summary 137</p>
<p>PART IV COMMUNICATION SKILLS 139</p>
<p>CHAPTER 14 Effective Opining 141</p>
<p>What Is Your Advice Process? 141</p>
<p>Unsolicited Advice 143</p>
<p>Leadership Summary 149</p>
<p>CHAPTER 15 Are You a Filler–holic? 151</p>
<p>Conversation Word Fillers 151</p>
<p>Writing Word Fillers 154</p>
<p>Leadership Summary 156</p>
<p>CHAPTER 16 Why We Love PowerPoint Slides 157</p>
<p>What Is Your Objective in Making a Presentation? 157</p>
<p>Present with the Audience in Mind 158</p>
<p>Preparing a Presentation with Purpose 160</p>
<p>Leadership Summary 161</p>
<p>CHAPTER 17 One Way to Avoid Office Rage 163</p>
<p>Your Confrontation Style? 163</p>
<p>Turn Anger into Problems and Solutions 165</p>
<p>Leadership Summary 167</p>
<p>PART V CLIENT RELATIONSHIP SKILLS 169</p>
<p>CHAPTER 18 Who Is the Puppet Master? 171</p>
<p>Who Is Pulling the Strings? 171</p>
<p>The Single Biggest Opportunity to Improve Your Audit? 172</p>
<p>Stop Managing Clients 172</p>
<p>The First Step in Client Management 177</p>
<p>Stop Managing Clients 179</p>
<p>Leadership Summary 181</p>
<p>CHAPTER 19 What Hat Are You Wearing? 183</p>
<p>How Many Hats Are You Wearing? 183</p>
<p>Audit Your Audits 184</p>
<p>Client Education 184</p>
<p>Leadership Summary 186</p>
<p>CHAPTER 20 Be Memorable 187</p>
<p>Remind Clients of Your Value 187</p>
<p>Create Stories 189</p>
<p>Turn Messing Up into Stepping Up 190</p>
<p>Let Clients Guide You 193</p>
<p>Be Yourself 195</p>
<p>One Client at a Time 195</p>
<p>Leadership Summary 196</p>
<p>PART VI TEAMBUILDING AND REFLECTION SKILLS 197</p>
<p>CHAPTER 21 Prepare to Be Fired 199</p>
<p>Prepare to Be Fired from the Very Beginning: Leadership Transition 200</p>
<p>Add More Responsibilities 203</p>
<p>They See, They Do 203</p>
<p>Team Accountability 206</p>
<p>Team Chemistry 208</p>
<p>The Open Door Leader 209</p>
<p>Teach Your Teams to Seek Complaints 210</p>
<p>Ponder Your Future Often 211</p>
<p>Leadership Summary 213</p>
<p>CHAPTER 22 Now Where Are You Going? 215</p>
<p>Success Is a Mind–Set, Not a Finish Line 215</p>
<p>Awareness Unlocks Who You Are 218</p>
<p>What Are the Leadership Skills You Uncovered and Want to Develop? 219</p>
<p>Your Plan 225</p>
<p>APPENDIX You Know You Are an Auditor When . . . 227</p>
<p>Afterword and Acknowledgments 233</p>
<p>Index 235</p>