Inside Teams – How 20 World–Class Organizations are Winning Through Teamwork

1. Introduction: A Guide to Benchmarking World–Class Work Teams.
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<br /> Part One: Start–Up and Early Stages.
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<br /> 1. Focusing on the Patient to Meet the Challenges of Health Care Reform, Cape Coral Hospital.
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<br /> 2. The Evolving Role of Leadership in Creating Flexible, Productive Teams, Development Dimension International.
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<br /> 3. Keeping in Step with a Rapidly Changing Market, K Shoes, Ltd.
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<br /> 4. Building Teams from the Ground Up by Developing New Team Skills, Miller Brewing Company.
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<br /> 5. Streamlining Business Processes to Stay Competitive, Mine Safety Appliances Company.
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<br /> 6. Making a Commitment to Involve Everyone in the Change, Pzifer, Inc.
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<br /> 7. Using Teamwork to Redesign Core Processes, Sterling Winthrop, Ltd.
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<br /> 8. Driving Reengineering Through Empowered Teams, UCAR Carbon.
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<br /> Part Two: Experienced and Maturing Stages.
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<br /> 9. Teams in Fast Forward: Building Commitment Quickly, Ampex Systems.
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<br /> 10. Gaining Business Focus Through Mini–Enterprise Units, Bord na MonaPeat Energy Division.
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<br /> 11. The Plant Start–Up That Became the Model for High–Performance Teams, Colgate–Palmolive Company.
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<br /> 12. Making Teams Work in Union and Nonunion Facilities, Hannaford Brothers Company.
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<br /> 13. Project–Based Teams: Creating Flexibility and Focus in a Matrix Environment, Harris Corporation.
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<br /> 14. Achieving Customer Satisfaction by Managing the Whole Business with Teams, Kodak Customer Assistance Center.
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<br /> 15. Using Total Quality Management as the Foundation for Teams, Milwaukee Insurance Company.
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<br /> 16. How Empowered Teams Helped Win the Malcolm Baldrige Award, Eastman Chemical Company.
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<br /> 17. The Baldrige and Beyond: Sustaining Systemwide Reengineering and Empowerment, Texas InstrumentsDefense Systems and Electronics Group.
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<br /> 18. The Language of Teams Can Be Spoken Anywhere, Texas InstrumentsMalaysia.
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<br /> 19. Aligning Systems to Keep Teams on the High–Performance Track, Westinghouse Electronic Assembly Plant.
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<br /> 20. Leading Teams: Transforming Managers into Coaches, Wilson Sporting Goods Company.
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<br /> Part Three: Lessons Learned.
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<br /> 21. Taking a Deeper Look Inside Teams: A Summary of Best Practices.
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<br /> 22. The Future of Teams: Predictions About the Journey Toward Empowerment.