Robert D. Knapp
The Supernova Advisor
Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
Gebonden Engels 2008 9780470249277
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch under the leadership of author Rob Knapp it has grown increasingly popular within the financial services industry.
The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.
Specificaties
ISBN13:9780470249277
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:160
Uitgever:John Wiley & Sons
Hoofdrubriek:Algemeen management, Financieel management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Foreword.
<p>Acknowledgments.</p>
<p>Introduction: Stepping onto the Invisible Bridge: Your Journey toward the Exceptional.</p>
<p>Chapter 1: The Trouble with Success: The Tyranny of the 80/20 Rule.</p>
<p>Chapter 2: Contact: The Humble Foundation of the Ultimate Client Experience.</p>
<p>Chapter 3: Segmentation: The Supernova Non–negotiable.</p>
<p>Chapter 4: Organization: Promises Made, Promises Kept.</p>
<p>Chapter 5: Planning: Inspired Action.</p>
<p>Chapter 6: Acquisition: Explosive Growth under Control.</p>
<p>Chapter 7: Leading the Practice: Leaders Developing Leaders.</p>
<p>Final Thoughts on Moving Forward.</p>
<p>About the Author.</p>
<p>Index.</p>
<p>Acknowledgments.</p>
<p>Introduction: Stepping onto the Invisible Bridge: Your Journey toward the Exceptional.</p>
<p>Chapter 1: The Trouble with Success: The Tyranny of the 80/20 Rule.</p>
<p>Chapter 2: Contact: The Humble Foundation of the Ultimate Client Experience.</p>
<p>Chapter 3: Segmentation: The Supernova Non–negotiable.</p>
<p>Chapter 4: Organization: Promises Made, Promises Kept.</p>
<p>Chapter 5: Planning: Inspired Action.</p>
<p>Chapter 6: Acquisition: Explosive Growth under Control.</p>
<p>Chapter 7: Leading the Practice: Leaders Developing Leaders.</p>
<p>Final Thoughts on Moving Forward.</p>
<p>About the Author.</p>
<p>Index.</p>
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